To do this, click on the lock icon at the bottom of this window to unlock the ability to edit the list. If there is no checkmark, or the program TeamViewer QuickSupport is not on this list at all, it must be added there. Pay attention to the right side of this window, the TeamViewer QuickSupport program should be displayed there, and it should be ticked. Find the Accessibility section in the left column and highlight it by clicking on it. To do this, open System Preferences, go to the Security & Privacy section.Ĥ. In order for our technician to take over remote control of the computer, you will need to add TeamViewer QuickSupport to the list of allowed applications. The system may report that the file is potentially dangerous and ask if you really want to open it, in which case you just need to click on the Open buttonģ. Open the Finder file and application manager, go to Downloads section, find the said TeamViewer QuickSupport file and run it. The program will download automatically.Ģ. Open any suitable browser (Safari, Chrome), then enter a link to TeamViewer Inbox.lv ( ) in the address bar.
Yes, please visit the vendor's website for a security overview or you can review the vendor's security documentation.To install TeamViewer on the Mac devices, please do next 6 steps:ġ. If your network or Internet connection is not working, we will not be able to connect to your computer until it is fixed.Ī. Please open a web ticket via or call the Partners Service Desk 6 to set up a date and time to get help.Ī. This looks great, how do I get support from ERIS and be able to use this software?Ī. Yes, the connection between the two computers uses SSL 256 Bit AES encryption. Is the connection between my computer and the ERIS User Support Technician secure and encrypted?Ī. No, you just need to download it and run the application. There also is no processes or programs that run in the background.Ī.
There are no hidden processes or software that are installed on your computer. The password changes everytime the software is loaded. No, for us to access your computer you need to launch the application and provide the ID number and password. Will ERIS Techincal Support always have access to my computer if I use the Teamviewer software?Ī.
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